Desktop Support Technician

Our client, a fast growing consumer packaged goods company, has a need for strong Desk Side/Support Technician. This is a 6 month contract assignment, with possibility of extension. Job location is Mt. Crawford, VA. Monday - Friday 8:00 am to 5:00 pm with occasional travel to support client sites.

Deskside Software Support
Provide software support at the User's deskside when the Service Desk cannot provide a solution to the User over the phone or by remote control.
Desktop / Laptop Break / Fix Maintenance
Diagnose hardware failures, order replacement parts, remove/replace failed components, test and restore User to pre-repair condition
Printer / Plotter / Fax / Scanner / Copier Break / Fix Maintenance
Diagnose hardware failures, coordinate break/fix services with Customer third party suppliers, test and restore User area to pre-repair condition
Configure PC/peripherals according to Installation Request Form, un-box hardware, connect components, test and obtain User acceptance
Coordinate site preparation and move, connect components, test and obtain User acceptance
Installation of external devices (e.g. CD-ROM, monitor, printer, scanner or modem) or internal devices (e.g. memory, SCSI cards, overdrive chips, internal CD-ROM, video cards) and obtain User acceptance
Add approved software to User device, install complete image, record license information, test and obtain User acceptance
Removal of equipment from the User location, to a staging area to facilitate proper disposal
Hours of Operation
Deliver Deskside Support in accordance with local defined periods of coverage (not to exceed nine hours per day in duration Monday - Friday, excluding Company-observed holidays). Off-hours coverage can be requested on a time and materials basis.

Key Skills:
Basic PC troubleshooting skills (VPN, Wireless, DHCP)
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Ability to discuss and diagnose problems with computer hardware/software with remote users.
Excellent troubleshooting and analytical skills.
Experience troubleshooting software, peripheral and printing problems
Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels.
Prior customer service and phone support experience a must
Desired Skills:
o Monitor open Help Desk tickets and close in timely manner
o Basic PC troubleshooting skill
o Attention to detail
o Wireless configuration skills

Associate's Degree in IT or IT experience with equivalent skills outlined above.

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